From the moment I met Michael Moore at Ford, I knew I was in the right place. No pressure Sale's, a genuinely great guy who wanted to help me get my new car perfect. Great service and my new raptor is awesome.
Awesome from start to finish very happy with the communication and service done on my ranger. Luke and Nick are truly professional and excellent at what they do. Repeat customer now
My Ford Fiesta 483 WBQ received it's annual service on 9 January 2019 here.On vehicle collection I was informed that all 4 doors required a door lock replacement, as a matter of recall with faulty locks.Kasanne needed to order the door locks and booked my vehicle in for 30 January 2019 0730.I informed her that I required the drop-off service.I also confirmed that unless I heard to the contrary, my car would be at the dealership on 30 January 2019 at 0730.Two of your employees were witnesses, one of which was the lady who dealt with my vehicle.30 January 2019On arrival at the dealership, the same lady who was 'customer service' for my car service dealt with me.There was NO RECORD of my vehicle on her IPAD.She made the inane and 'let's pander the customer' excuse that the IPADS were '"playing up" and said she could check on the computer... which she actually didn't even bother to do!I queried if the parts had arrived as there was no point in leaving my vehicle if there were no parts, especially as there was NO RECORD!She did not know and said she could check with the parts dept but they only arrived at 0800.Hence, I said I wasn't happy and wanted to leave.In effect, I would have had to wait to hear if parts were there, if yes, wait another 45 min for next the drop-off.I requested that the manager telephone me.Her response was "He knows".It is now midday and I am still waiting for the courtesy of a phone call.I am beyond angry at the ineptitude of your staff, the inconvenience they have all caused and the complete lack of any 'customer service'.This issue of the door locks is apparently a fault with Ford manufacture.I now require that my vehicle be collected from my premises, door locks replaced and my vehicle returned to me at my premises once the job is completed. I am happy to negotiate a suitable date.Email complaint made to Ford Aus.
Great customer service experience with TONY . Bubbly, helpful with a great personality
The guys at Trinity took the time to walk me through all of my options and were never once pushy. I ended up with a new car that I love, as well as helping me hook up my phone and set it all up to suit me. 5 star service for me
Trinity Ford is an Australian Car Dealer based in Cairns, Queensland. Trinity Ford is located at 94 McLeod St, Cairns City QLD 4870, Australia.
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