Took home a Jam2 ebike and love it. Nearly at my first check, it's been the best way for me to get around and back into cycling.
Oliver was so helpful and the price was great and I had great pleasure in shopping locally. Thank you for all your help and wonderful personality.
It's very rare these days to experience such personalised customer service. Oliver was so helpful and was able to advise us on the bike right for us. He put it together... Thank goodness... Checked over everything with a fine tooth comb and after hours he even made a house call to ensure we knew exactly how to ride it and to explain in detail all the functions. He stayed while we rode it and meticulously went through all the ins and outs with us even checking the pressure of the tyres. What great service. I couldn't speak more highly of him!
It was a big pleasure to buy 2 bikes form Trinity Cycle Works today. After entering the store, we wanted to look around only but went out with 2 MTB as well as gear for them. We got perfect consultation and have been able to choose and to decide on two MTB. The visit to the shop has saved us a lot of work and time. As we visited before other shops we have been absolutely that we made the right choice. The service was perfect and Oliver has been very friendly, helpful as well as perfectly competent. We highly recommend Trinity Cycle Works!
I came to purchase a vintage/retro bike yesterday and the person working there said he didn't have any other than the single red bike that was too large for me. He didn't offer anything like other bike shops who were willing to order anything in that's to my liking. Also, I asked which bikes would a Weeride be compatible with. Instead of answering my question, he just went on and on about why I shouldn't have one on a bike despite the fact that I have repeatedly said that I have purchased one already and will still go with my plan. ALL THIS INFO THAT I DIDN'T ASK FOR, he continued nevertheless. All he had to say was yes, it is compatible with this this and this or none. He was too wrapped up listening to himself talk than listening to what my needs are as a customer. I then walked a block down and purchased a $680 bike yesterday from Pump 'n' Pedals whose staff were MUCH MORE helpful.
Trinity Cycle Works Cairns is an Australian Bicycle Store based in Cairns, Queensland. Trinity Cycle Works Cairns is located at 40 Aplin St, Cairns City QLD 4870, Australia.
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