We were left on the airport and they didn't come to pick us up after we called them during the day 4 times to remind them but still wasn't picked up. So if you like staying at the airport and sleeping over on the floor then call them!
Car was good, clean and reasonably new. Don't like how you buy insurance but you need to buy more or they take $1500 bond. Every customer in the store had the same issue.Rather rude service people who advised read the fine print. Maybe better off sticking to the better known car rental businesses.Waited well over 15 minutes to get the courtesy bus to the airport.
Horribly rude service. Came in in the morning where two women and a trainee employee was working. While serving us the lady couldnt stop walking around handling random tasks despite the fact that we were their only customer at the time. Sure, you can train your employee, but I would imagine your customer is a bit more important here - she literally couldnt stop walking away, cutting off off, etc to go help the trainee (mind you, there was always another lady helping the trainee). Also kindly ask if the woman would focus on finishing our paperwork before walking off but got met with the nasty response Dont tell me how to do my job, and a sarcastic hope you have a wonderful day. Absolutely atrocious customer service with no-regard for customers.
Customer service at the counter could have been more friendly. Plus a added staff member to make pick up more speedy. Cars have small dings and scratches but I suppose that's what you pay for. Next time I will book via the majors to leave from airport.
I rented a Toyota Camry from East Coast Car Rentals in Cairns for a week. The service was great, the transfers from and back to the airport were quick and efficient. The car was good, economical and comfortable. I would highly recommend this company.
East Coast Car Rentals - Cairns Airport is an Australian Car Rental based in Cairns, Queensland. East Coast Car Rentals - Cairns Airport is located at 411 Sheridan St, Cairns North QLD 4870, Australia.
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